❓ Frequently Asked Questions
🔹 Do you offer customization services?
Yes, we provide customized products and services. Whether it's tableware, furniture, or overall restaurant design, we can tailor our offerings to meet your unique needs. We are also able to provide custom packaging, like printed bags and color boxes.
🔹 What is the standard production time?
Usually, the production time for each order is around 30 days, but the actual time will be subject to the product types, order quantity, packaging requirements, and seasonal demand.
🔹 How do I choose the right products?
Our team recommends suitable products based on your restaurant's style, size, and concept. We ensure that each item enhances the overall atmosphere and functionality. You can also request a product information brochure for detailed specifications.
🔹 What are the shipping options?
We offer global logistics including ocean freight, air freight, rail transport, and courier services (FedEx/DHL). We support multiple terms such as FOB, CIF, EXW, DDP, and Door-to-Door shipping for both LCL and FCL loads.
🔹 Are samples available?
We are pleased to provide free existing samples (usually ready in 7 days), while courier shipping costs are for the customer's account. For customized samples, cost and time depend on specific requirements.
🔹 What payment methods do you accept?
We accept various payment methods, including cash, bank transfers, credit cards, and PayPal. Payment terms are agreed upon before finalizing the contract.
GHENT Furniture
