❓ Frequently Asked Questions
Q: What is the advantage of your products?
A: We are professional manufacturer with over 10 years R&D experience. We provide complete lifestyle solutions rather than just selling furniture.
Q: Can you help me design or modify products?
A: Yes, we have a professional R&D team. We welcome OEM/ODM requests and will try our best to realize your ideas through our customized services.
Q: What is the lead time for orders?
A: 3 days for stock items, and approximately 20 days for general production. Small delays may occur due to material shortages, but we will notify you immediately.
Q: What is your Minimum Order Quantity (MOQ)?
A: Generally, our MOQ is 1*40'HQ container mixed. However, we accept small quantity orders to start our cooperation.
Q: What is your after-sales service policy?
A: We offer a 3-year warranty on frames and suspension, and a 1-year warranty against defects in materials and workmanship for all other elements.
Q: Is it possible to customize colors and materials?
A: Yes, many colors are available from our swatches, and both materials and sizes can be adjusted per your specific project requests.