Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a direct Manufacture/Factory specializing in high-quality outdoor furniture.
Can I request a sample before placing a bulk order?
Yes, samples are available. To save on postage, we also provide high-resolution photos and documentation as an alternative solution for your evaluation.
What is the typical delivery time for an order?
Normally, it takes about 8 to 30 days, depending on the specific product type and your total order quantity.
How do you handle quality control and faulty products?
Our products are produced under a strict quality control system with 100% inspection before packing. If any defect occurs during the guarantee period, we provide free replacements.
What should I do if the items are damaged during shipping?
We take photos of the well-packed products before shipping. If damage occurs, please take photos immediately and contact our customer service to assist with the claim.
Do you offer discounts for bulk purchases?
Our prices are quoted as wholesale. We offer additional competitive pricing based on your order quantity to meet your specific needs.