❓ Frequently Asked Questions
What kind of service do you offer?
We support OEM, ODM, Distribution, Drop Shipping and Whole House Customization services. We provide one-stop furniture solutions based on your needs.
What happens during the 2 to 5 weeks delivery time?
Our team manages the full process: planning, material cutting, assembling, polishing, painting, upholstery, and packing. You will receive regular inspection reports, photos, and videos.
What are your payment terms?
30% deposit for standard products and 50% for custom products. Balance is due before shipment via TT, L/C, Ali pay, or Cash.
What guarantees are provided?
We offer a 1-year product warranty and a 10-year warranty on the internal wooden frame structure.
How is the furniture packaged for shipping?
All items are professionally packaged with clear project numbers and product codes to minimize transit damage and simplify receiving.
Do prices include shipping?
Our terms are EXW or FOB. You can choose your own carrier or use our preferred international partners serving over 200 countries.